Shipping policy

PROJECT GRIT SHIPPING POLICY

OVERVIEW

At Project GRIT, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions that govern the shipment of products purchased from our online store.

ORDER PROCESSING TIME

  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Order Cut-off Time: Orders placed after 12 PM (CST) will be processed the next business day.

SHIPPING RATES & DELIVERY TIMES

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.

  • Delivery Times:

    • Standard Shipping: 5-7 business days

    Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or customs processing.

INTERNATIONAL SHIPPING

  • Availability: We currently ship to select countries outside the United States. International shipping rates and delivery times will vary depending on the destination.

  • Customs, Duties, and Taxes: Project GRIT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

ORDER TRACKING

  • Tracking Information: Once your order has shipped, you will receive a shipment confirmation email that includes a tracking number. You can track your order using this number through our carrier's website.

SHIPPING RESTRICTIONS

  • PO Boxes & APO/FPO Addresses: We do ship to PO Boxes or APO/FPO addresses. 

  • Undeliverable Packages: If a package is returned to us due to an incorrect address or if it remains unclaimed, we will attempt to contact you to arrange for reshipment. Additional shipping fees may apply.

DAMAGED, LOST, OR STOLEN PACKAGES

  • Damaged Packages: If your order arrives damaged, please contact us immediately at info@livesavageapparel.com with your order number and photos of the damaged item(s). We will work to resolve the issue promptly.

  • Lost or Stolen Packages: We are not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. We recommend shipping to a secure location where someone is available to receive the package.

ORDER CANCELLATIONS & CHANGES

  • Cancellations: Once an order has been processed and shipped, it cannot be canceled. 

  • Address Changes: If you need to change your shipping address, please contact us as soon as possible. We will do our best to update your information before the order ships.

CONTACT US

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at info@livesavageapparel.com.

This Shipping Policy is subject to change without notice. Please review it regularly for updates.